Privacy Policy

Welcome to Manchini Store. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at manchkinz@outlook.com.

This privacy notice describes how we might use your information if you visit our website, use our application panel, or engage with us in other related ways — including any sales, marketing, or events. In this privacy notice, if we refer to "we," "us," or "our," we are referring to Manchini Store.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Application Panel, express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Identifiers: Usernames, passwords, and contact details such as email addresses provided during registration.
• License Information: Information related to the licenses you purchase, including license keys and activation status.
• Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us (managed through our payment processors).
• Usage Data: Information about how you use our services, including access times, pages viewed, and features used.
• Technical Information: IP address, browser type, device information, and operating system for security and optimization purposes.

2. How Do We Use Your Information?

We use personal information collected via our services for a variety of business purposes described below:

• To facilitate account creation and logon process and provide you with secure access to your account.
• To manage user accounts and keep them in working order, including troubleshooting and customer support.
• To provide and manage your licenses including delivery of purchased licenses and management of their validity and activation.
• To send administrative information including product updates, service information, and changes to our terms and policies.
• To protect our services as part of our efforts to keep our services safe and secure, including fraud monitoring and prevention.
• To respond to user inquiries and offer support by addressing your questions and solving potential issues with our services.
• To improve our services by analyzing usage patterns and user feedback to enhance user experience.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell, rent, or trade any of your personal information with any third parties for their promotional purposes.

We may share your information in the following limited circumstances:

• With service providers: Third-party companies that help us operate our business (payment processors, hosting providers).
• For legal compliance: When required by law, legal process, or government request.
• To protect rights and safety: When necessary to protect our rights, privacy, safety, or property, or that of others.
• Business transfers: In connection with any merger, sale of assets, or acquisition of our business.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our security measures include:

• Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access personal information.
• Regular Security Audits: We conduct regular security assessments and updates to our systems.
• Secure Infrastructure: Our servers and databases are hosted in secure, monitored environments.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. We consider the following factors when determining retention periods:

• Account Information: Retained for the duration of your account plus 2 years after account closure.
• Transaction Records: Kept for 7 years for accounting and legal compliance purposes.
• License Information: Maintained for the lifetime of the license plus 3 years for support purposes.
• Support Communications: Retained for 3 years to provide consistent customer service.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to certain types of processing of your personal information.
• Right to Withdraw Consent: Withdraw your consent for processing at any time.

To exercise any of these rights, please contact us at manchkinz@outlook.com or through our Discord support channel. We will respond to your request within 30 days.

7. Changes To This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this notice, or if you would like to exercise your privacy rights, you may contact us using the following methods:

• Email: manchkinz@outlook.com
• Discord: Join our official Discord server for real-time support
• Application Panel: Submit a support ticket through our admin panel

We are committed to resolving any privacy-related concerns you may have and will respond to your inquiries promptly.